Refund Policy

    Last updated: January 2026

    1. Overview

    This Refund Policy outlines the terms and conditions under which refunds may be issued for purchases made on p4prompt. By making a purchase on our platform, you agree to the terms of this policy. Please read this policy carefully before making any purchase.

    2. Digital Service Context

    p4prompt provides digital services, including credits for AI prompt execution and access to premium features. Due to the nature of digital products and services, which are delivered and consumed immediately upon purchase, our refund policy differs from policies applicable to physical goods. Once credits are purchased and added to your account, they are considered delivered.

    3. Refund Eligibility

    You may be eligible for a refund in the following circumstances:

    • Technical Issues: If you experience a verified technical issue that prevents you from using purchased credits, and we are unable to resolve the issue within a reasonable timeframe
    • Duplicate Purchases: If you were accidentally charged multiple times for the same purchase
    • Unauthorized Transactions: If a purchase was made without your authorization (subject to verification)
    • Service Unavailability: If the Service was significantly unavailable during the period following your purchase, preventing you from using your credits

    Refund requests must be submitted within 14 days of the original purchase date to be considered.

    4. Non-Refundable Cases

    Refunds will not be issued in the following circumstances:

    • Used Credits: Credits that have already been used to execute prompts or access features
    • Change of Mind: Refund requests based solely on a change of mind after purchase
    • Expired Promotional Credits: Bonus or promotional credits that have expired
    • Account Violations: Accounts that have been suspended or terminated due to violation of our Terms of Service
    • Third-Party Issues: Issues caused by third-party services, your internet connection, or your device
    • Late Requests: Refund requests submitted more than 14 days after the original purchase
    • Partial Use: Packages where a portion of the credits have already been consumed

    5. How to Request a Refund

    To request a refund, please follow these steps:

    1. Send an email to our support team at refunds@p4prompt.com
    2. Include "Refund Request" in the subject line
    3. Provide your account email address and the email used for the purchase
    4. Include the transaction ID or receipt number
    5. Describe the reason for your refund request in detail
    6. Attach any relevant screenshots or documentation supporting your request

    Our support team will review your request and respond within 5 business days with a decision or request for additional information.

    6. Refund Processing

    Once a refund is approved:

    • Refunds will be processed to the original payment method used for the purchase
    • Processing time is typically 5-10 business days, depending on your payment provider
    • You will receive an email confirmation when the refund has been initiated
    • The corresponding credits will be removed from your account upon refund approval

    Please note that your bank or credit card company may take additional time to post the refund to your account after we have processed it.

    7. Chargebacks

    We encourage you to contact us directly before initiating a chargeback with your bank or credit card company. Chargebacks can result in additional fees and may lead to the suspension of your account. We are committed to resolving any issues fairly and promptly through our support channels.

    8. Policy Changes

    We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of the Service after any changes indicates your acceptance of the new policy. We encourage you to review this policy periodically.

    9. Contact Information

    If you have any questions about this Refund Policy or need assistance with a refund request, please contact us at:

    Email: refunds@p4prompt.com
    General Support: support@p4prompt.com
    Address: [Your Business Address]

    Our support team is available Monday through Friday, 9:00 AM to 5:00 PM (EST), excluding holidays.